1. Bookings & Appointments

• Advance booking is recommended to secure your preferred time slot.
• Please arrive at least 10 minutes before your scheduled appointment.

2. Cancellations & Refunds

• We kindly request at least 4 hours’ notice for cancellations or rescheduling.
• Late cancellations or no-shows may be subject to a fee.

3. Payments

• We accept cash, credit/debit cards, and digital payments.
• All prices are inclusive of applicable taxes.

4. Privacy & Confidentiality

• Your personal information is kept confidential and used only for booking and service purposes.
• We do not share your data with third parties without your consent.

5. Guest Conduct

• We maintain a respectful and relaxing environment for all guests and staff.
• Inappropriate behavior will not be tolerated and may result in refusal of service.